Last Updated: December 2025

 

At The Nanny Station LLC, all fees paid for consultations, placement services, deposits, and add-on services are 100% non-refundable.

Because our work begins immediately upon inquiry, screening, and matching, we cannot reverse or return the time, labor, and resources invested on your behalf.

 

By engaging our services, you agree to the following Refund Policy:

 

 

 

1. No Refunds Under Any Circumstances

 

 

Payments made to The Nanny Station LLC — including but not limited to:

 

• Consultation fees

• Placement fees

• Deposits or partial payments

• Add-on services (work agreements, payroll support, MVR checks, etc.)

• Additional rematch fees

• Any service invoiced through HoneyBook

 

 

are non-refundable, regardless of:

 

• Changes in family needs or schedule

• Decisions not to move forward with hiring

• Personal preference changes

• Conflicts with a nanny or caregiver

• Trial period outcomes

• Failure to comply with agency policies

• Early termination of a nanny by the family

 

 

Once payment is submitted, no refunds will be issued.

 

 

 

2. Trial Periods Do Not Guarantee a Refund

 

 

Trial periods are designed to support compatibility, not to serve as a refund window.

 

• Trial periods confirm whether the match is workable.

• If the match is not successful, a rematch is provided according to your package, not a refund.

• The trial period does not restart if a rematch occurs.

 

 

Your payment covers the search, vetting, matching, and administrative labor — all of which are delivered regardless of the final outcome.

 

 

 

3. Rematches Instead of Refunds

 

 

If a nanny does not work out:

 

• You may receive one rematch based on your placement package.

• Additional rematches are available for an additional fee.

 

 

A rematch is the only form of remedy available; refunds are not provided.

 

 

 

4. No Chargebacks or Payment Disputes

 

 

Clients agree not to initiate a chargeback or payment dispute under any circumstances.

 

Attempting to reverse payment after receiving agency services is considered fraudulent activity and will be disputed, with all documentation provided to the payment processor and legal authorities if necessary.

 

 

 

5. Cancellations

 

 

If you cancel services at any time — whether before or during the search, interview process, or trial period — payments will not be refunded.

This includes situations where the family:

 

• Finds care independently

• Decides not to move forward

• Experiences schedule or financial changes

• Chooses not to hire a nanny

• Stops responding or disengages from the process

 

 

The agency’s work has already been performed and resources allocated, therefore no refund is permitted.

 

 

 

6. Payment Confirms Agreement

 

 

Submitting payment through HoneyBook or any platform confirms that you:

 

• Have read this Refund Policy

• Fully understand it

• Agree to it without exception

 

 

No service will begin until payment is received.

 

 

 

7. Contact Information

 

 

For questions regarding this policy (not for refund requests), contact:

 

The Nanny Station LLC

Email: info@thenannystation.com